Terms of Service

Please read these Terms carefully before using Roufy's website, QR ordering flow, or payment experience.

Overview

This website and digital ordering experience are operated for Roufy's. Throughout the site, the terms we, us, and our refer to Roufy's.

By visiting our website, browsing the menu, scanning a QR code, placing an order, making a payment, or using any part of our service, you agree to these Terms together with referenced policies, including our Refund Policy and Privacy Policy.

If you do not agree to these Terms, do not use the website or ordering service. Roufy's may update these Terms at any time, and continued use means you accept posted updates.

Section 1: Website and Ordering Service

Roufy's provides a digital experience that may allow users to:

• Browse the Roufy's menu.
• View product information and prices.
• Scan a QR code at a table.
• Place dine-in orders.
• Place pickup or other available order types.
• Review order details.
• Make digital payments where available.
• Access related restaurant services.

Section 2: Customer Responsibilities

You agree to provide accurate information, including name, phone number, table number, branch, pickup details, delivery details, and payment information when required.

You are responsible for checking selected items, quantities, modifiers, branch, table, pickup time, and total price before submitting an order.

Roufy's is not responsible for mistakes caused by incorrect customer-entered information.

Section 3: Dine-In QR Ordering

If you scan a QR code at a Roufy's table, the code may be linked to a specific branch, table, or ordering session.

You agree not to misuse table QR codes, place fake orders, interfere with another table's order, or attempt to access a bill or order that does not belong to you.

Orders placed through table QR codes may be sent directly to the restaurant team or kitchen depending on branch setup.

Section 4: Orders, Acceptance, and Availability

All orders are subject to acceptance by Roufy's.

• An item is unavailable.
• A branch is closed or unable to receive orders.
• There is a pricing, menu, or technical error.
• The order appears fraudulent, abusive, or incorrect.
• The customer provides incomplete or inaccurate information.
• The restaurant is unable to fulfill the order for operational reasons.

Section 5: Menu, Pricing, and Product Information

Roufy's makes reasonable efforts to display items, descriptions, prices, images, modifiers, and availability accurately.

Menu information may change without notice and may vary by branch, time, or operating conditions.

Images are for presentation and may not exactly match the final served product.

Section 6: Allergies and Dietary Information

Customers are responsible for informing Roufy's staff about allergies, intolerances, or dietary restrictions before ordering.

While ingredient information may be provided where available, Roufy's cannot guarantee any item is free from allergens or cross-contamination.

If you have a serious allergy, speak directly with branch staff before ordering.

Section 7: Payments

Where online payment is available, payments may be processed through third-party payment providers.

By paying, you agree to applicable provider terms and policies. Roufy's does not store full card details.

Payment confirmation does not always mean the order has been accepted or prepared. If a paid order cannot be fulfilled, Roufy's reviews refund eligibility under the Refund Policy.

Section 8: Refunds and Cancellations

Refunds, cancellations, replacements, and order corrections are handled according to Roufy's Refund Policy.

Because food is prepared fresh and is perishable, refunds are generally unavailable once an order has been prepared, served, dispatched, or collected unless there is a confirmed issue.

Section 9: Offers, Promotions, and Discounts

Roufy's may offer discounts, promotions, bundles, loyalty benefits, or limited-time offers.

Promotions may be changed, suspended, or cancelled at any time and may be limited by branch, products, dates, order types, or customers.

Roufy's may reject or cancel promotions that appear misused, duplicated, or applied in error.

Section 10: Third-Party Tools and Services

Roufy's website and ordering experience may use third-party tools, including payment providers, hosting services, analytics tools, POS integrations, and ordering technology providers.

Roufy's is not responsible for third-party service interruptions, payment network delays, bank processing delays, or technical issues outside its control.

The website states the digital experience is powered by Splitify.

Section 11: Errors, Inaccuracies, and Technical Issues

There may occasionally be errors or omissions related to product descriptions, prices, availability, totals, tax, service charges, promotions, delivery fees, or branch details.

Roufy's reserves the right to correct errors and cancel, refuse, or adjust orders where information is inaccurate, including after submission.

If a technical issue causes an incorrect or duplicate charge, Roufy's reviews refund eligibility under the Refund Policy.

Section 12: Prohibited Uses

You may not use the website or ordering service:

• For any unlawful purpose.
• To place fake, abusive, or fraudulent orders.
• To interfere with another customer's order or table session.
• To attempt unauthorized access to systems, payments, or data.
• To upload or transmit viruses, malware, or harmful code.
• To scrape, copy, or exploit the website or service without permission.
• To harass, abuse, threaten, or harm Roufy's staff, customers, or partners.
• To misuse promotions, refunds, loyalty benefits, or payment systems.

Section 13: Intellectual Property

All website content, including Roufy's name, branding, images, menu content, product descriptions, layout, and design elements, belongs to Roufy's or its licensors unless stated otherwise.

You may not copy, reproduce, modify, distribute, sell, or exploit any part of the website or service without written permission.

Section 14: User Feedback and Reviews

If you submit feedback, reviews, suggestions, photos, comments, or other content, you agree Roufy's may use, edit, publish, or share it for service improvement, marketing, or operations unless prohibited by law.

You agree not to submit false, offensive, unlawful, abusive, or misleading content.

Section 15: Privacy

Your submission of personal information through the website or ordering service is governed by Roufy's Privacy Policy.

This may include your name, phone number, order details, table number, branch, payment status, and related service information.

Section 16: Disclaimer of Warranties

Roufy's aims to provide a reliable digital ordering experience, but does not guarantee uninterrupted, secure, accurate, or error-free operation.

The website and services are provided on an as is and as available basis.

Section 17: Limitation of Liability

To the maximum extent permitted by law, Roufy's is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, ordering service, payment service, or purchased products.

Roufy's total liability for any order-related claim does not exceed the amount paid for the relevant order, unless required by law.

Section 18: Indemnification

You agree to indemnify and hold harmless Roufy's, its owners, employees, partners, service providers, and technology providers from claims arising from your breach of these Terms, misuse of the service, legal violations, or infringement of third-party rights.

Section 19: Termination

Roufy's may suspend or terminate access to the website or ordering service if you violate these Terms or misuse the service.

Obligations or liabilities incurred before termination continue to apply.

Section 20: Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Egypt.

Section 21: Contact Information

Questions about these Terms of Service may be sent through Roufy's website contact details.

• Phone: 0122 255 9967
• Instagram: @roufys
• Website: Roufy's website